In the article “Can AI Teach You Empathy?,” The Financial Brand explores how companies are leveraging AI tools to train customer-facing employees with comments from experts like GW Engineering Online alumna and adjunct professor, Anmol Agarwal. Agarwal shared her insights on how AI models can be trained to detect emotions and help employees enhance their customer interactions.
Here is an excerpt from the article: “But while AI tools can help to improve communication, Agarwal cautions that when more nuance is needed, an overuse of generative AI may make responses feel stilted. “I think the challenge with AI is it’s going to apply the same template to everyone, everyone is going to sound the same,” she says.”
Read the full article on The Financial Brand.